I’m a Dutch-born strategist, passionate about breaking new ground and fostering growth.
Empowering your growth journey together:
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In today's fast-paced landscape, sustaining business growth can feel like navigating uncharted territory. Customer needs evolve rapidly, presenting unique hurdles to overcome. Shaping the organization to meet these needs and fostering an environment where its people thrive amidst change is undeniably challenging.
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With my strategic expertise in change management and passion for service innovation, I specialize in guiding organizations through transformative journeys. I offer a personalized approach aimed at fostering growth and driving customer-centric strategies that stand the test of time.
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Backed by extensive experience across various sectors including finance, retail, and government, I bring a unique blend of insight, innovation, personality and leadership to every project. As a certified Lean Black Belt and Customer Experience Consultant I combine and leverage proven methodologies to lead change.
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Experience seamless implementation and embrace a contagious enthusiasm for progress. Together, we'll navigate your organization towards unprecedented success. Hiring me as a freelance program manager or senior consultant provides tangible results, flexibility and access to proven expertise.
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When you collaborate with me, I commit to leading strategic initiatives with unwavering dedication, tapping into the strengths of your team. You can count on me to deliver tangible results that propel your business forward.
Reinvent your business
Let’s connect for growth!
ABN AMRO Bank:
“Marrije is a powerful professional with impact. She has an eye for innovation and change management. In her role as program manager, she contributes an independent view, drive and stamina. She leads strategic projects with outstanding quality, is a certified Lean Black Belt and has a lot of experience in this area of expertise. Collaborating with Marrije is characterized by achieving the best results for the customer. She definitely knows how to do this in collaboration with a team. She taps into team members’ strengths and coaches them for growth.”
PORTFOLIO:
An award-winning Transformation Program for a major Dutch retail bank, leading to a new customer strategy for online personal financial advice, outstanding customer and employee satisfaction, increased revenue and a lower CO2 footprint.
A Customer Excellence Program for a fast-scaling Dutch service provider for occupational health insurance, focused on optimising processes and building lean project capabilities, leading to smoother client operations, increased efficiency and employee enablement.
A Customer Centric Program for the Dutch Chamber of Commerce, designing its vision and strategy, innovating customer contact channels and re-arranging operations and advisory teams, leading to increased customer satisfaction and brand perception.
A Customer Experience for Success Program for Europe’s leading distributor of archery sports goods, re-designing its customer strategy and implementing data-driven customer experience management.
An award-winning Customer Experience business design for a lifestyle and health scale-up, co-created with input from the founders and their member community.
