An award-winning Transformation Program for a major Dutch retail bank, leading to a new customer strategy for online personal financial advice, outstanding customer and employee satisfaction, increased revenue and a lower CO2 footprint.

A Customer Excellence Program for a fast-scaling Dutch service provider for occupational health insurance, focused on optimising processes and building lean project capabilities, leading to smoother client operations, increased efficiency and employee enablement.

A Customer Centric Program for the Dutch Chamber of Commerce, designing its vision and strategy, innovating customer contact channels and re-arranging operations and advisory teams, leading to increased customer satisfaction and brand perception.

A Customer Experience for Success Program for Europe’s leading distributor of archery sports goods, re-designing its customer strategy and implementing data-driven customer experience management.

An award-winning Customer Experience business design for a lifestyle and health scale-up, co-created with input from the founders and their member community.